Q1: Can I get free sample? А1: Generally we provide small battery samples for free, for bigger battery pack we need to charge the cost.
Q2: What is delivery time if we place an order? А2: It’s depends on the order quantities. Usually, we can deliver goods within 3 -5 working days for small orders. For bulk order, let’s confirm when you place official order.
Q3: What’s your payment and delivery terms? А3: Условия оплаты: By T/T, 30% for deposit, and balance all before shipment. Small orders by Western Union,mass order by TT bank transfer
Q4: What company will be used for making the shipments? ДХЛ? UPS or others? A4:Normally, we ship our battery via DHL,UPS and FedEx.
Q5: What is your package looks like? Can I have the customized package? А5: We have factory’s current standard package, customized print logo shall be complied to buyer’s requirements, and the extra charges will be borne by the buyers, for more details, пожалуйста, свяжитесь с нами.
Q6: Are your factory or trading company? А6: We are professional battery manufacturer with our own factory and brand. We provide all kinds of OEM/ODM services for clients all around the world.
Q7: What’s the warranty? A7: Usually 12months after production date (It will not covered by the warranty period if human damage).
Q8: How about your after sale service? A8:(а) Timely provide tracking information during the shipping. (b) Any defectives, we provide free ones along with your next order.
Q9:What’s your advantage compared with other suppliers? A9 a) High quality batteries: Our batteries are in enough capacity, and lower in RI, Before shipment, we will inspect the products and ensure the quality which are well approved by our clients. b)Better service: We always offer what our clients need. Reply client’s questions in time. Supply best projects solution for clients. We ship out the products on time.
