Beschreibung
Return is broken
1. The damaged return service, it is to point to consumers on Tmall platform with “broken service identification of the goods return,” if they promise when consumer goods is damaged, the response within 24 hours of the consumer rights protection application, and in the case of consumers to provide valid documents, do a refund with damaged goods corresponding to the amount of services.
2. The merchant shall perform the service of “damage guarantee and return” but fails to perform it, the merchant shall issue a red envelope of RMB 100 for compensation to the buyer for each sub-order. After the merchant issues the compensation red envelope to the buyer, the behavior of failing to perform the service is no longer within the complaint acceptance scope of the general violation of the promise in “Made in China network”
